Introduction
In July 2018, Matt Torman wrote a great blog on how Bring Your Own Carrier (BYOC) Brings Flexibility to Cloud Phone Solutions, in this post I will extend the key benifits that Matt mentioned in his blog and go over more details on why this is a huge deal and a great business decision made by Zoom’s team.
If you’re a regular reader on our blog, you’d probably know by now that we’re always advocating carrier connectivity freedom. In fact we have built our whole business to serve this carrier freedom mission. We believe in a commission-free full transparent prepaid carrier exchange platform for Voice, SMS and Phone Numbers.
Why is Zoom Phone a BIG deal ?
As we always say, every carrier has their strength and weaknesses, they each have great coverage for certain networks and destinations, but not to all, specially world wide coverage is really tough to be done perfectly by a single carrier. For businesses to truly have best quality of service and cost, you simply need to have the freedom to select the carrier you want to be routed through, that gives you best quality and price. You should also be able to see quality metrics, carrier ratings and review per destination before making the final routing decision.
While writing this blog post, I have tested Skype calling out to my international number, and I received the call from an local number ( Simbox or grey route) that had a very low sound and unstable connection, Now with Zoom Phone BYOC to solve this issue, I guess you would just login to the SBC and change the carrier to the destination your calling to. However businesses that have agents calling all over the world, don’t have the resources to have a relationship with every carrier in the world to have the best cost, quality possible for every destination, maintaining that would be a night mare. So businesses are stuck with a handful of carrier options to route their calls through.
Better quality, huge savings
Since Zoom Phone decided to give its users the BYOC freedom, TelecomsXChange can compliment this in a big ways, by giving you the ability to connect your Zoom Phone Cloud Solution directly to 300+ carriers in minutes. Carriers including (Airtel, TATA, Verizon International, IDT… ) at wholesale prices. To give you an example, you could make calls to India via Airtel on TelecomsXchange for $0.0046/minute (billed per second 1/1) thats around 218 minutes for $1.00, Twilio charges $0.035/minute (billed per minute) where you would get 28 minutes for $1.00. This is just a small example of the savings you get when use Zoom BYOC with TelecomsXChange platform. When it comes to quality the media travels directly between your Zoom network and Airtel, leaving TelecomsXchange to handle only signaling to track billing and minutes.
Programmatic Integration
In the modern world, we believe that everything should be programmable as it allows easy integration between platforms, Zoom currently provides developers with a wide library of APIs and great documentation that allows you to add integrations and extend the existing Zoom functionality.
TelecomsXchange has a commitment to make telecom wholesale business fully programmable, check out our blog on Programmable Exchange. With both platforms having application programming interface (API), fully automating the BYOC setup, financial reports, routing decision is totally possible. In fact with a few lines of code, you can automate your carrier selection based on Least Cost, Quality Metrics (ASR/ACD/PDD) or ratings and reviews, all in real-time!
The Take Away
Zoom did a brave and generous move that is truly aimed on the user experience. TelecomsXChange wholesale telecommunications startup that spend the last decade onboarding Tier 1, 2, 3 carriers to give buyers the ability to consume their services in seconds. By using a single wallet removing all the paper work and commitments that go into play when dealing with large telecom operators.
If you have any questions on how to use Zoom Phone BYOC with TelecomsXChange. Please contact support@telecomsxchange.com .
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